Contact our Front of House Manager at [email protected] for any access related queries.
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To access the box office, the public must climb two upward steps from the pavement into the venue’s enclosure. There is then a short walk to the main entrance of the building. To enter the building, three upward steps must be climbed, at which point attendees find themselves in the box office area. From the box office to the café, toilets and auditorium, there are two more upward steps to climb. There are no bannisters along this route, yet our staff will be happy to offer mobility assistance climbing these steps. The level access route into the auditorium is through the café.
We have a portable induction loop available on request. If this doesn’t suit, our staff will assist you in whatever ways they can, and a communication whiteboard will be available at the box office to assist communication with box office staff. If you require any more information, please get in touch by emailing us at [email protected].
We currently use a token system to replace paper tickets. When you collect or purchase your ticket at box office, you will be provided with a token which will be collected as you enter the auditorium. If entering via the level access entrance, a token is not required as you will enter directly into the auditorium.
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The venue has a permanent, concrete ramp suitable for manual and electric wheelchairs. This entrance is clearly sign-posted and accessed from the pavement at the Forrest Road side of the building, next door to MUMS Great Comfort Food. This ramp provides entrance to the theatre via the auditorium. As such, there are particular times when this entrance can be used, namely in between performances.
Unfortunately, the open gates block off the ramp route. There is a bell at this entrance, ring this for assistance and a staff member will come move the gate to allow you entry along the ramp.
Given there is no level access to the box office, we recommend that customers with mobility impairments that prevent them using steps should purchase tickets online. These customers need only show a member of staff their ticket purchase confirmation email to watch a performance at our venue. As indicated above, once showing a member of staff their confirmation email, the customer will be allowed into the auditorium and therefore will not require a token.
Please get in touch if you would like to speak to our FOH Manager about this in more detail. We recommend that you inform us of your planned visit by emailing [email protected], so we can have someone ready to assist you upon arrival.
We do not have lowered sections on our bars/café, however our staff can serve you by coming out from behind the bar/café whenever necessary.
We have two extra-large toilets, one in each bathroom. These toilets are large enough to accommodate a wheelchair and have a handrail. Unfortunately we do not currently have lowered sink access, but hand sanitiser will be provided in the bathroom stall. There are no emergency cords located in these bathrooms. There is level access to these toilets and any person who wishes to sit by the entrance closest to the toilets during a performance can request to do so. There are no RADAR locks used on these toilets, and there is no need to alert a staff member to use them.
The access route to the disabled toilets is as follows: leave the auditorium from the exit on the left when facing the stage, turn left and follow the hallway into the cafe, pass through the cafe and turn left when exiting into box office area, pass through the doors that are straight ahead into the hallway that has both bathrooms.
Bedlam Theatre has no Changing Place facility, the nearest Changing Place is a 200m distance from Bedlam Theatre at the National Museum of Scotland. This Changing Place is accessible 10.00-17.00 Monday – Sunday. More information can be found here: changingplaces.uktoiletmap.org/toilet/view/1149.
The next nearest Changing Place facility is 650m away from Bedlam Theatre at JD Wetherspoon – The Booking Office located on Waverley Bridge. This Changing Place is accessible 06:00-00:00 Sunday – Thursday and 06:00-01:00 Friday – Saturday. More information can be found here: http://changingplaces.uktoiletmap.org/toilet/view/873.
The nearest accessible parking is on Chambers Street. This is 150m from Bedlam Theatre along fairly level paving, with signalled or zebra crossings.
There are licensed taxi ranks on Chambers Street and at Teviot Place, about 200m from Bedlam Theatre. Our Front of House staff will be happy to order a taxi after the performance if required.
The nearest bus stops are at Bristo Place, Teviot Place and Chambers Street. All these are a maximum of 200m from Bedlam Theatre. The 23, 27, 41, 42, 67 and 300 all pass these stops.
Deaf or disabled persons who would be unable to attend a performance without the presence of a personal assistant are entitled to a free personal assistant ticket to any of our shows when purchasing their own ticket. We do not require proof of eligibility. Please purchase a ticket for yourself and email [email protected] for a free personal assistant ticket.
We have an induction loop installed in our auditorium. To make use of it, switch your hearing aid to “T” as the performance is about to begin.
Assistance dogs are welcome. We will provide water bowls upon request.
We also offer reserved seating for people with anxiety issues and visual/hearing/mobility impairments. Please contact a member of box office on arrival to request this.
Our auditorium unfortunately has limited wheelchair space. As there is a limited capacity, it would be appreciated if wheelchair users could contact [email protected] upon purchasing their tickets.
There will be trigger and content warnings available in advance of all performances. They will be made available online and clearly signposted in the building before the performance. These will include warnings such as strobe lighting. These warnings will differ for every performance, so please see the information for the particular performance you are interested in for specific information. If you have any questions/queries regarding trigger or content warnings, please contact [email protected].